Shipping Policy – Lawina.store
Effective Date: October 2025
Website: www.lawina.store
Business Type: Online Fashion & Accessories Store (UAE)
1. Overview
Welcome to Lawina.store — your trusted destination for Indian and Pakistani women’s fashion in the UAE.
This Shipping Policy explains how and when your orders are processed, shipped, and delivered.
By placing an order on Lawina.store, you agree to the terms outlined below.
2. Order Processing Time
- All confirmed orders are processed within 1–3 business days (Sunday–Thursday, excluding UAE public holidays).
- Orders placed on weekends or holidays will be processed on the next working day.
- Once shipped, you will receive a tracking number via email or SMS.
3. Delivery Time & Options
A. Within the United Arab Emirates
- Standard delivery time: 2–5 business days depending on your location.
- Express delivery (available in selected areas such as Dubai, Sharjah, Abu Dhabi): 1–2 business days.
- Remote area deliveries (e.g., Al Ain, Fujairah, Ras Al Khaimah) may take slightly longer.
B. GCC & International Shipping
- Estimated delivery time: 5–10 business days (depending on destination and customs clearance).
- Shipping fees and import duties vary based on location and will be shown at checkout.
4. Shipping Fees
| Region | Estimated Delivery Time | Shipping Fee (AED) |
|---|---|---|
| UAE – Standard | 2–5 business days | AED 15–25 |
| UAE – Express | 1–2 business days | AED 30–40 |
| GCC Countries | 5–10 business days | AED 50–90 |
| International (Other Regions) | 7–14 business days | Calculated at checkout |
✨ Free shipping on UAE orders above AED 300.
5. Order Tracking
Once your order has been shipped:
- You’ll receive a tracking link by email or WhatsApp.
- You can monitor the shipment status until delivery.
- Our delivery partners include Aramex, Emirates Post, our own delivery
6. Delivery Attempts
If the courier is unable to deliver:
- They will attempt delivery up to two times.
- If unsuccessful, the package will be returned to us.
- Re-delivery charges may apply in such cases.
Please ensure your address and phone number are correct at checkout.
7. Delays & Exceptional Circumstances
While we always aim for timely delivery, delays may occur due to:
- Weather conditions
- Public holidays or customs inspections
- Unforeseen courier issues
We appreciate your patience and understanding.
In such cases, our support team will keep you informed of the new estimated delivery date.
8. Customs, Duties & Taxes (International Orders)
International shipments may be subject to customs duties, VAT, or import taxes according to your country’s regulations.
These charges are the buyer’s responsibility and are not included in our product prices or shipping fees.
9. Lost or Damaged Packages
If your package is lost or arrives damaged:
- Contact info@lawina.store within 48 hours of delivery.
- Include your order number and clear photos of the damaged packaging or item.
- We’ll assist you in filing a claim or arranging a replacement/refund.
10. Split or Partial Shipments
In some cases, items may be shipped separately due to stock availability or packaging requirements.
You will not be charged extra shipping fees for split orders.
11. Shipping Address Changes
To modify your shipping address:
- Contact our team at support@lawina.store within 12 hours of placing the order.
- Address changes cannot be made after the order has been shipped.
12. Contact Us
For all shipping-related queries or delivery support, please contact:
📧 Email: info@lawina.store
🌐 Website: https://www.lawina.store
📍 Location: Dubai, United Arab Emirates
🕒 Customer Service Hours: Sunday – Thursday, 10 AM – 6 PM (UAE Time)